1. Warranty Coverage
We stand behind the quality of our products and offer a limited warranty against defects in materials and workmanship. The warranty coverage period and terms may vary depending on the specific product. Please refer to the product description or warranty card included with your purchase for details on the warranty duration and coverage.
2. Warranty Claims
If you believe your product is defective and falls within the warranty coverage period, please follow these steps to initiate a warranty claim:
- Contact our customer service team at (231) 437-5000 within the warranty period.
- Provide proof of purchase (order number, receipt, or invoice) and a detailed description of the issue or defect.
- Our customer service team will guide you through the warranty claim process, which may include troubleshooting steps, return instructions, or product inspection requirements.
3. Exclusions from Warranty Coverage
Please note that our warranty does not cover the following:
- Normal wear and tear from regular use.
- Damage caused by misuse, abuse, accident, or alteration of the product.
- Products that have not been used or maintained in accordance with provided instructions.
- Any modifications or repairs done by unauthorized persons or third-party service providers.
4. Resolution of Warranty Claims
Upon receipt of your warranty claim and verification that the issue falls within the warranty coverage, we will, at our discretion:
- Repair the defective product.
- Replace the product with an identical or similar model, subject to availability.
- Provide a refund or store credit for the purchase price of the product.
5. Shipping Costs
Customers are responsible for shipping costs associated with returning the product for warranty assessment or replacement. However, if the product is determined to be eligible for warranty coverage, we will cover the cost of shipping the repaired or replaced item back to you.
6. Warranty Transfer
Our warranties are generally non-transferable and apply only to the original purchaser of the product as indicated on the proof of purchase.
7. Contact Information
For any inquiries or assistance regarding warranty claims or our warranty policy, please contact our customer service team at (231) 437-5000.