Returns Policy

Returns Policy

At ACAT, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase.

Return Process

  1. Initiating a Return

    • Contact our customer service team at [Contact Email/Phone Number] within [Number of Days] days of receiving your purchase to initiate the return process.
    • Please provide your order number and details about the item you wish to return. We will guide you through the return process.

  2. Return Shipment

    • After approval, you may be asked to return the item(s) to us. Ensure that the item is securely packaged to prevent damage during transit.
    • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

  3. Processing and Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days].

Exceptions

  • Several types of items are non-returnable, including:
    • Personalized/customized items.
    • Gift cards.
    • Downloadable software products.

Damaged or Defective Items

  • In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our returns policy, please contact us at [Contact Email/Phone Number]. Our dedicated customer service team is here to assist you.

 


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